Payment Policy

Last updated: 10 January 2026

1. Overview

1.1 This payment policy describes the terms and procedures applicable to payments for products and services offered by Virelle Maison via our website.

2. Accepted payment methods

2.1 We accept the following payment methods for online purchases:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Maestro
  • Shop Pay
  • Bancontact (Belgium only)

3. Currency

3.1 For customers located in France, Belgium, Spain and Ireland, all prices and transactions are displayed in euros (EUR), unless stated otherwise. All prices are shown inclusive of VAT.

3.2 For customers located in the United Kingdom, all prices and transactions are displayed in pounds sterling (GBP), unless stated otherwise. All prices are shown inclusive of VAT.

4. Payment terms

4.1 Payment is due at the time the order is placed on our website, unless stated otherwise.

5. Payment security

5.1 We take the security of your payments very seriously. Your data is encrypted and processed securely by trusted payment providers that comply with the applicable regulations and security standards in the European Union and the United Kingdom.

6. Debt recovery procedures

6.1 In the event of non-payment within the specified timeframe, we reserve the right to take the necessary measures to recover the amounts due, including the application of penalties and the transfer of outstanding debts to debt collection agencies.

7. Changes to the payment policy

7.1 We reserve the right to amend this policy at any time. Changes take effect immediately upon publication on the website. It is your responsibility to review this page regularly to stay informed. By continuing to use our website after changes are published, you accept these updates.

8. Questions about this policy?

8.1 Please consult our Frequently Asked Questions page or contact our customer service team using the details below.

9. Virelle Maison contact details

Website and company name: Virelle Maison
Email: contact@virellemaison.com
Telephone: +31 20 4403910

Customer service opening hours
Monday to Friday: 9:00am – 5:00pm
Saturday: 12:00pm – 5:00pm
Sunday: Closed

We respond to all enquiries within 24 hours on business days.