Payment Policy

Last updated: August 30, 2025

1. Overview

1.1 This payment policy describes the terms and procedures applicable to payments for products and services offered by Virelle Maison via our website.

2. Accepted payment methods

2.1 We accept the following payment methods for your online purchases:

  • Visa
  • MasterCard
  • American Express
  • Apple Pay
  • Google Pay
  • Maestro
  • Shop Pay
  • Bancontact (only in Belgium)

3. Currency

3.1 For customers located in France and Belgium, all prices and transactions are displayed in euros (EUR), unless otherwise stated. All prices include VAT, where applicable.

3.2 For customers located in the UK, all prices and transactions are displayed in pounds sterling (GBP) unless otherwise stated. All prices include VAT at the rate applicable in the UK.

4. Payment Terms

4.1 Payment is due at the time of ordering on our site, unless otherwise stated.

5. Payment security

5.1 We take the security of your payments very seriously. Your data is encrypted and processed securely by trusted payment providers that comply with applicable security regulations and standards in the European Union and the United Kingdom.

6. Recovery procedures

6.1 In the event of non-payment on time, we reserve the right to take necessary measures to recover the amounts due, including the application of penalties and the transfer of debts to collection agencies.

7. Changes to the Payment Policy

7.1 We reserve the right to modify this policy at any time. Changes take effect immediately upon posting on the Site. It is your responsibility to check this page regularly to stay informed. By continuing to use our Site after any changes, you accept these updates.

8. Questions about this policy?

8.1 Please visit our Frequently Asked Questions page or contact our customer service team using the contact details below.

9. Contact details for Virelle Maison

Website and company name: Virelle Maison
Address: Vlierweg 12, 1032LG, Amsterdam, North Holland, Netherlands
Email: contact@virellemaison.com
Phone: +31204403910
Company number: 96123281

Customer Service Opening Hours
Monday to Friday: 9:00 a.m. – 5:00 p.m.
Saturday: 12:00 p.m. – 5:00 p.m.
Sunday: Closed

We respond to all requests within 24 hours on business days.