Privacy policy

Last updated: 24 May 2026

At Virelle Maison, protecting your privacy is a priority. This privacy policy describes how we collect, use and protect your personal information when you visit our website virellemaison.com and make a purchase from our online store. By using our site, you accept the practices described in this policy.

1. Information we collect

  • Personal identification information: name, email address, telephone number, billing and shipping address, and payment information.
  • Transaction information: details of products purchased, order history and payment history.
  • Technical information: IP address, browser type, device type, operating system and usage data collected through cookies and other tracking technologies.

2. How we use your information

  • Process and complete your orders: we need your contact details to confirm your purchase, process the payment and ship your products.
  • Customer service: to respond to your enquiries, resolve any issues and provide you with quality service.
  • Marketing: with your consent, we may send you promotional emails about new products, sales or special offers. You can unsubscribe at any time.
  • Website improvement: to analyse usage trends and improve your shopping experience.
  • Legal obligations: to comply with legal obligations, enforce our terms and conditions and protect our rights and security.

3. Protection of your information

We implement reasonable measures to protect your personal information against unauthorised access, disclosure, alteration or destruction. These measures include secure servers, data encryption and regular monitoring of our security practices. However, no system is completely secure and we cannot guarantee absolute security.

4. Sharing your information

We respect your privacy and will never sell, trade or rent your personal information to third parties. However, we may share certain data with trusted service providers who assist us in operating our business, such as:

  • Payment providers: to process your transactions securely.
  • Carriers: to deliver your orders.
  • Marketing and analytics services: to improve your customer experience and inform you about our promotions. All third-party partners are required to protect your data and use it only within the defined scope.

5. Cookies and tracking technologies

We use cookies and similar technologies to improve your browsing, personalise content and analyse traffic on our site. Cookies are small text files placed on your device, which help us recognise your preferences and improve the functionality of the site.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your experience on our site.

6. Your rights

As a customer, you have the following rights regarding your personal data:

  • Access: you can request to view the personal information we hold about you.
  • Rectification: you can correct or update your inaccurate or incomplete personal information.
  • Deletion: you can request the deletion of your personal data, subject to certain legal exceptions.
  • Objection to marketing: you can unsubscribe from our marketing communications at any time by clicking the unsubscribe link or by contacting us.

To exercise these rights, please contact us at the following address: contact@virellemaison.com

7. Links to third-party sites

Our site may contain links to third-party websites for convenience. Please note that these sites have their own privacy policies and that we are not responsible for their practices or content. We encourage you to read their policy before providing personal information.

8. Protection of minors

Our website is not intended for people under the age of 18. We do not knowingly collect personal information from children. If we learn that we have unintentionally collected such data, we will take steps to delete it as quickly as possible.

9. Changes to the Privacy Policy

We reserve the right to update or modify this policy at any time. Any changes will be published on this page with the update date. We encourage you to review this policy regularly to stay informed about how we protect your personal information.

10. Contact Information

For any questions about this privacy policy, you can contact us using the following information:

Customer service opening hours

  • Monday to Friday: 9:00am – 5:00pm
  • Saturday: 12:00pm - 5:00pm
  • Sunday: Closed

We are committed to responding to all enquiries within 24 hours on business days.